We are currently requesting resumes for the following position: Senior HRSD System Admin
Resume Due Date: Thursday, March 14th, 2024 (5:00PM EST)
Number of Vacancies: 1
Level: Band H
Contract Duration: 12 months
Hours of work: 35
Location: 1600 Stellar Drive (100% remote)
Job Overview
- HR Case Management
- HR Knowledge Management
- Employee Service Center (Portal)
- Enterprise Onboarding and Transitions (Lifecycle Events)
- Employee Document Management
- Performance Analytics for HR
- Participates in requirements discussions
- Coordinates with HRIT System Administrator and Platform Administrator to assist with ServiceNow patches and when the patches are applied to instances
- Designs, configures, and customizes new HR applications and HR Service processes
- Develops UI forms, fields, notifications, and workflows
- Creates new HR service catalog requests and items with variables
- Identifies and defines business solutions for all HR users, aiding in translating HR business requirements into technical requirements
- Provides ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup
- Builds reports, gauges, and home pages
- Searches, populates, and customizes the HR knowledge base
- Maintains service level agreements (SLA) and monitors SLA workflows
- Participates in all phases of testing and go-live activities
- Maintains the configuration and updates to the HR platform once the system is live, in partnership with the Platform Administrator
Qualifications
Skills
- 5+ years’ experience implementing, configuring and customizing ServiceNow
- 5+ years’ experience with HR Service Management and related tools
- Integration exposure with HRSM/HRIS system (Workday, SAP SuccessFactors)
- Knowledge of related HR systems and their functions
- Experience in implementing ServiceNow processes and functions
Training
- Foundations eLearning
- ServiceNow Fundamentals
- HR Service Delivery Fundamentals
- Service Portal Fundamentals (if implementing)
- Performance Analytics Fundamentals (if implementing)
- HR Implementation (optional, and post-implementation if doing bulk of ongoing config in-house)
- Service Portal Advanced (optional, and post-implementation – if doing bulk of ongoing configuration in-house)
- Certified System Administrator
- Certified System Implementor – HR (optional)
