OPEN: Sr Business Analyst ServiceNow HR

We are currently requesting resumes for the following position: Sr Business Analyst ServiceNow HR

Resume Due Date: Thursday, March 19^th, 2026 (5:00PM EST)

Job ID: 26-029

Number of Vacancies: 1

Level: MP4

Duration: 24 Months

Hours of work: 35 Hours per week

Location:  1908 Colonel Sam Drive, Oshawa

Work Mode: Hybrid – 3 days remote

Hourly Range: $90 – $95

Job Overview

• Collaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirements
• Candidate must have strong ServiceNow experience as a BA, create user stories and navigate ServiceNow, develop workflows
• Conduct workshops and interviews to understand business processes and identify areas for improvement
• Ensure that requirements are clearly articulated and aligned with business objectives
• Write clear and concise user stories with well-defined acceptance criteria
• Ensure that user stories are understood and agreed upon by both the development team and stakeholders
• Break down high-level requirements into smaller, actionable pieces
• Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives
• Work closely with the development team to ensure timely delivery of user stories.
• Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals
• Collaborate with the ServiceNow development team to design solutions that meet business needs
• Ensure that proposed solutions are technically feasible and aligned with best practices
• Coordinate and participate in testing activities, including the development of test plans and scripts
• Maintain comprehensive documentation of requirements, processes, and solutions
• Provide training and support to end-users as needed
• Automate major ServiceNow Modules using ServiceNow ATF application

Qualifications

• Experience: 3-5 years of experience as a Business Analyst, in ServiceNow leading HRSD stories as the primary focus, ITSM as secondary
• Education: Degree or diploma in Information Technology, Business Administration, or related field.
• Proficiency in ServiceNow, particularly in IT, HR, and SIR modules.
• Strong understanding of agile methodologies and practices.
• Experience creating user stories and acceptance criteria.
• Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Experience with ServiceNow Agile 2.0.

Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to: Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long-term strategy for equity, diversity, and inclusion.

CPUS Engineering employs artificial intelligence (AI) tools as part of its recruitment process to enhance efficiency and consistency. These tools may assist with activities such as application screening, candidate evaluation, and summarization of interview feedback.

AI-generated outputs are intended to supplement, not replace, human judgment. All final hiring decisions are made by qualified human decision-makers who exercise professional discretion in reviewing and assessing candidate information alongside any AI-generated insights.

CPUS Engineering ensures that the use of AI in recruitment complies with all applicable employment laws, human rights legislation, and privacy regulations. The organization is committed to maintaining fairness, transparency, and non-discrimination throughout the hiring process.