500-1837
We are requesting resumes for the following position: Senior Desktop Engineer
Resume Due Date: Wednesday, July 5th, 2023 (5:00PM EST)
Number of Vacancies: 1
Level: MP5 (Senior)
Duration: 1 year
Location: 889 Brock Road, Pickering
Hours: up to 35 hours a week
Job Overview
The Senior Desktop Engineer will be an individual contributor supporting the IT Field Services team in identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and end point production environment. As an expert in their field the Senior Desktop Engineer will collaborate with cross functional teams to develop a support model for all desktop and deskside service delivery including Tier 1, Tier 2, Tier 3 and remote support, printing, audio/visual equipment, networks, infrastructure support and other IT equipment used in the field. This includes the development of SLAs and OLAs which meet the needs of customer across all OPG sites. Specific deliverables include:
- Fit-gap assessment on the current state and future state.
- Recommendations of short term, medium term, and long-term priorities to begin closing the gap.
- Implement all short-term wins, including formal documentation, employee training and SLA/OLA implementation.
Qualifications
- Bachelor’s degree or college diploma in information technology or relevant field
- 7+ years of progressive experience in desktop, deskside and end point support across multiple locations and with multiple platforms
- 3+ years of project experience
- ITIL V4 Certification required
- CompTIA, HDI and Microsoft certifications considered an asset.
To apply for this job email your details to lnewman@cpus.ca
All applicants are required to complete a CSIS Security Clearance to be considered for employment in the Nuclear sector.
Failure to initiate/apply for a CSIS Security Clearance will result in your application being rejected.
