OPEN: Program Delivery Analyst

We are currently requesting resumes for the following position:  Program Delivery Analyst

Resume Due Date: Tuesday, February 04, 2025 (5:00PM EST)

Job ID: 25-014

Number of Vacancies: 1

Level:  Senior

Duration: 12 Months

Hours of work: 40 Hours per week

Location: 700 University Avenue

Work Mode: Hybrid – 2 days remote

Job Overview

Job Title: Program Delivery Analyst

Reports To: Program Director Department: ERP Program Office

Job Summary:

• The Program Delivery Analyst will provide essential support to multiple Project Managers and cross-functional teams in the ERP Program Office. This role involves hands-on work in analyzing key program documents. supporting project execution, and facilitating program planning activities.
• The ideal candidate will have strong analytical capabilities, proficiency in Excel, PowerPoint and excellent communication skills to drive insights and ensure smooth program operations.

Key Responsibilities:

• Assist in program planning, including the creation and updates of Program Office Repository, Business Plans. RFP Proposals and other artifacts in ProjecUProgram Management practice as required.
• Conduct document analysis, ensuring alignment across Budget Plans, Resource Plans, and project documentation. Provide hands-on support in program execution, including research, preparing reports, and tracking project deliverables.
• Assist Project Managers with coordinating and documenting workshops, preparing agendas, capturing action items, and following up on key decisions.
• Support leadership in number crunching and data analysis, identifying key insights from financial and operational data.
• Deliver high-quality presentations (slide decks) for workshops, executive leadership meetings, and various stakeholders. ensuring clarity and impact.
• Develop and maintain tracking mechanisms to monitor program KPls, milestones and risk assessments.
• Facilitate communication between various program teams and ensure timely updates to stakeholders.

Qualifications

Education:

• Bachelor’s degree in Computer Science. Information Technology, Business Administration. or a related field. Master’s degree in a related field is an asset.
• Design and PowerPoint experience

Technical Skills:

• Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall). Strong understanding of IT service management frameworks (e.g., ITIL).
• Familiarity with project management tools (e.g., Jira, Asana, MS Project). Knowledge of data analysis and visualization tools (e.g., Excel, Tableau, Power Bl).

Analytical and Problem-Solving Skills:

• Strong analytical and problem-solving skills with the ability to identify and resolve complex issues. Excellent critical thinking and decision-making skills.
• Excellent written and verbal communication skills with the ability to articulate complex technical information to non-technical stakeholders.
• Strong interpersonal skills with the ability to build and maintain relationships with cross-functional teams.

Communication and Interpersonal Skills:

• Excellent written and verbal communication skills with the ability to articulate complex technical information to non-technical stakeholders.
• Strong interpersonal skills with the ability to build and maintain relationships with cross-functional teams.

Business Acumen:

• Strong understanding of business operations and the ability to analyze business needs and requirements. Familiarity with business process improvement methodologies (e.g., Lean, Six Sigma).

Experience:

• 2-5 years of experience in program delivery analysis or a related field.
• Experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities. Certifications:
• PMP (Project Management Professional) or Agile certifications (e.g., CSM, CSPO).
• ITIL Foundation certification.

Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to: Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long-term strategy for equity, diversity, and inclusion.