• Consultant (Incorporated Contractor)
  • Whtiby


We are requesting resumes for the following position: Business Process Specialist


Resume Due Date: Friday, July 14th, 2023 (5:00 PM EST)

Number of Vacancies: 2

Level: MP4 (Senior)

Duration: 2 years

Location:  2255 Forbes Street, Whitby

Hours:  35 hours a week


Job Overview

The Business Process Specialist is a technical expert that will design, coordinate, and implement several key aspects of Recruitment & Onboarding projects including support with implementation of ServiceNow and integration with Employee Central.


The Business Process Specialist will function as an individual contributor leading product implementation to deliver ServiceNow and SuccessFactors products and provide functional expertise, guidance, presentation, and instruction working with OPG’s HRIS Team, external vendors managing projects that intersect, to ensure successful implementation. Qualified candidates must be able to point out any deviation of the solution from industry best practices and manage the scope of the implemented solution.

  • Develop, track, and evaluate programs to help accomplish established project goals and objectives critical to delivering business outcomes.
  • Capture business requirements, design, build and configure applications to meet business processes.
  • Collaborate with managers and stakeholders where technical reinforcement is needed, and the appropriate corrective actions are implemented.
  • Develop and implement training, communications, testing and change management plans to ensure the successful execution of project deliverables required for successful turnover to the various business units. 
  • Coordinate solutions and technical requirements with SAP Consultants and develops system configurations to conform to client specifications and best practices.
  • Ability to independently configure ServiceNow Modules including the configuration of portlets, XML, MDF Objects, Workflows, Business Rules, Picklists, Associations.
  • Ability to define systems requirements, design, and prototype business processes, test complex functionality and train others and work in a team environment.
  • Ability to implement practical business solutions under strict deadlines.
  • Perform and guide testing and Issue resolution during all cycles of testing and UAT.
  • Adhere to software implementation standards and best practices.
  • Troubleshoot and provide resolution of system issues or defects.
  • Assist with preparation of training materials to include teaching clients how to utilize the system.
  • Complete demonstration set ups.
  • Prepare status updates, tracking time and expenses to ensure timely system implementation.
  • Ensure that internal client issues are addressed to meet the client’s business goals, compliance with corporate and department policies, standards, and practices
  • Establish formal procedures to accept and review submitted changes for in-flight projects
  • Work with internal business partners in corporate services, finance, human resources, IT, PMO to clearly define and drive project scope, benefits, timeline, change management
  • Conduct monthly/weekly reviews to ensure accountability of all project activities as well as the accurate and timely reporting of financial deliverables and obligations.



  • Bachelor Degree in Business, Human Resources, Computer Science, Information Systems, Education or equivalent experience in a related relevant field.
  • 4+ years of experience configuring and implementing ServiceNow modules (minimum of 1 Full Life‐cycle implementations, from planning to configuration through go‐live).
  • Understanding of the ServiceNow build model, understanding of HR business processes, functional and/or technical experience and knowledge with third party integration (payroll providers, benefits services, etc.).
  • Experience leading client teams and driving their work to ensure project timelines are met.
  • Experience managing work streams, including monitoring for project issues and escalations.
  • Demonstrated ability to build relationships and credibility quickly.
  • Strong verbal and written communication skills, with the ability to distill complex information into clear, concise content to be shared with the team.
  • Experience with Microsoft Office Products such as PowerPoint, Visio, and Excel
  • Knowledge of SuccessFactors products.
  • Ability to assess and assist clients with existing systems and optimize their solutions using existing knowledge of system functionality and best practice recommendations.
  • Ability to work collaboratively as part of a project team, deploying the features and functions of SuccessFactors products as outlined above.
  • Ability to manage time and multiple projects with a high degree of attention to detail.

To apply for this job email your details to lnewman@cpus.ca

All applicants are required to complete a CSIS Security Clearance to be considered for employment in the Nuclear sector.
Failure to initiate/apply for a CSIS Security Clearance will result in your application being rejected.

Job Details

  • Job ID: 500-1840
  • Job Type: Consultant (Incorporated Contractor)
  • Number of Vacancies: 2
  • Level: Senior
  • Location: Whtiby
  • Duration: 2 years
  • Closing Date: Friday, July 14th, 2023 (5:00 PM EST)