OPEN: Business Analyst

We are currently requesting resumes for the following position:  Business Analyst

Resume Due Date: Thursday, April 24, 2025

Job ID: 25-063

Number of Vacancies: 1

Level:  MP5

Duration: 12 Months

Hours:     35 Hours per Week

Location: 700 University Avenue, Toronto

Work Mode: Hybrid – 2 days remote

Job Overview

The ERP Program Business Analyst, reporting into the Digital Technology & Services (DT&S) department, is a vital member of the ERP (Enterprise Resource Planning) Program. This role encompasses pre-planning, feasibility assessment, strategy development, comprehensive industry analysis, and implementation. The Analyst will leverage strong data analysis and communication skills to develop key artifacts, quickly and effectively put pen to paper, gather and refine business requirements, facilitate collaboration across business units, and work closely with Systems Integrators (SI), executive leadership, program managers, and project managers to ensure successful program delivery, execution, and deployment.

Key Responsibilities:

• Industry Analysis & Benchmarking: Conduct in-depth analysis of industry data, such as 10-K statements, to uncover trends and assess performance. Evaluate industry peers globally to understand strategic positioning and identify improvement areas compared to industry standards. For example, analyze financial performance metrics to provide actionable insights that inform ERP strategies.
• Pre-Planning & Feasibility: Lead feasibility assessments to evaluate the potential impact of ERP initiatives. Collaborate with stakeholders to gather and refine detailed business and technical requirements, ensuring alignment with strategic objectives and the Product Director’s vision. Effectively communicating findings to stakeholders, providing clear examples of potential outcomes and benefits.
• Strategic Planning: Partner with executive leadership within DT&S to define and refine ERP strategies, ensuring alignment with long-term organizational goals. Rapidly develop and document initial business artifacts, such as business cases and process maps, demonstrating the ability to quickly and effectively put pen to paper with high-quality results.
• Collaboration with Systems Integrators (SI): Work closely with Sis to support the execution and deployment of ERP solutions. Facilitate effective collaboration and communication to ensure alignment and successful integration of solutions. For instance, coordinate joint workshops to align project milestones and deliverables.
• Process Data & Data Flow Analysis: Analyze process data and data flows to identify bottlenecks and inefficiencies. Compare metrics against industry standards to highlight areas for improvement and optimize processes for enhanced performance, communicating results effectively to stakeholders.
• Facilitation & Program Coordination: Facilitate workshops and meetings to drive consensus among diverse stakeholders. Use strong communication skills to support the development and refinement of program plans, timelines, and milestones, ensuring alignment with business objectives and seamless execution of project phases.
• User Acceptance Testing (UAT): Support UAT activities by coordinating test plans, facilitating communication between business users and technical teams, and ensuring testing aligns with business requirements and objectives. Provide examples of successful UAT scenarios to guide testing efforts.
• Tracking, Reporting & Communication: Monitor program progress meticulously, preparing insightful reports and presentations for executive leadership and stakeholders within DT&S. Ensure effective communication across business units, keeping all parties informed and engaged.
• RAID Log Management: Manage RAID (Risks, Assumptions, Issues, Dependencies) logs comprehensively to ensure timely identification, documentation, and resolution of program uncertainties. Collaborate with stakeholders to develop and implement effective mitigation strategies, using data-driven insights.
• Data Management & Metrics Analysis: Collect, analyze, and consolidate program data to support informed decision-making and reporting. Develop data models and visualizations to effectively communicate insights to stakeholders, facilitating data-driven decisions and metric-based performance assessments.
• Continuous Improvement: Actively contribute to continuous improvement initiatives by identifying inefficiencies and proposing innovative solutions. Assist in post-implementation reviews, gathering feedback to enhance future program execution and drive ongoing enhancements.

Qualifications

• Education: Bachelor’s degree in business administration, IT, Engineering, Data Science, or related field. Relevant certifications in Business Analysis or Project Management (e.g., CBAP, PMP, CAPM) are a plus.
• Experience: 2-4 years in business analysis or process improvement roles, preferably in ERP implementation. Experience in finance systems, plant operations, or manufacturing is a positive. Demonstrated experience in gathering and refining business requirements, facilitating workshops and meetings, and driving consensus among diverse stakeholders. Proven ability to conduct comprehensive industry analysis, including evaluating 10-K statements and benchmarking industry peers globally.
• Skills: Must have strong data analysis and communication skills, with proficiency in Excel and PowerPoint to create detailed analyses and compelling presentations. Strong analytical, problem-solving skills, and proficiency in data visualization tools. Ability to quickly and effectively put pen to paper, producing high-quality documentation and deliverables.
• Attributes: Detail-oriented, proactive, and self-motivated with a focus on delivering business value. Quick learner with a passion for continuous improvement and adaptation to new technologies. Strong collaboration skills, with the ability to interact effectively with a wide variety of users from multiple disciplines.

Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to: Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long-term strategy for equity, diversity, and inclusion.