• Full Time
  • Burlington
  • Applications have closed


Job Overview

Under supervision, this individual will effectively perform diagnosis and troubleshooting of complex IR products at a system level (to component or sub-assembly as required), which will result in the successful repair and maintenance of thermography products. This technician will also assist internal and external customers (via in-person, phone, email, etc.) to resolve service issues.


  • Conduct routine repair, diagnosis, service, support and upgrades to all thermography systems products.            
  • Assist Engineering in development and implementation of system upgrades, ECO’s, and new product implementation. Provide detailed product feedback so that corrective action can be implemented.        
  • Develop standard repair and maintenance procedures which will be documented to company and ISO 9000 standards.          
  • Provide technical support in the development of customer service spare parts inventory, including establishing requirements for contents and quantities.          
  • As required, effectively provide customer support via telephone or email regarding technical repair issues.
  • Provide accurate repair cost estimates.
  • Participate in the development and implementation of training courses.
  • Support the servicing of demo, rental and trade-in equipment.
  • Support annual Inframation conference and international training seminars by attending them as needed.         

Education and Experience:

  • Requires a minimum of 3-5 years prior work experience in a related field.
  • Requires an AS degree in electronics or equivalent.
  • Strong electro-mechanical troubleshooting skills, proficient with using electronic test equipment required, e.g., oscilloscopes, digital voltmeters, and signal generators.
  • Proficiency in Microsoft Office, Word, Excel, Outlook.
  • Good interpersonal communication skills.
  • 1-3 years prior experience servicing thermal imaging equipment preferred.  

All applicants are required to complete a CSIS Security Clearance to be considered for employment in the Nuclear sector.
Failure to initiate/apply for a CSIS Security Clearance will result in your application being rejected.

Job Details

  • Job ID: #925-001
  • Job Type: Full Time
  • Number of Vacancies: 1
  • Level: Intermediate
  • Location: Burlington
  • Duration:
  • Closing Date: Wed Jul 31, 2019